Frequently Asked Questions
Answers you are looking for…
General Services
What services do you offer?
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We offer doggy daycare, overnight boarding, drop-in visits, and personalized pet-care experiences in a loving, home-based environment.
What are your hours?
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Doggy daycare operates 7:30 AM–5:00 PM. Overnight pickup/drop-off times are scheduled individually to ensure smooth transitions.
How many dogs do you accept each day?
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To keep things safe, calm, and personalized, we limit daycare and boarding guests. Once we reach capacity, the day is closed and a waitlist begins.
Booking & Reservations
How do I reserve a spot?
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Submit a request via text or email. Days fill quickly, so early booking is encouraged.
Do you require a deposit?
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Overnights require a 50% non-refundable deposit to hold your reservation due to limited space.
What is your cancellation policy?
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Doggy Daycare: When you reserve a space, that spot is held just for your pup. If you need to cancel, please provide 24 hours’ notice so I can offer the space to another client. Without proper notice, the full daycare charge will apply.
Do you accept same-day requests?
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If there’s room—yes! But most days fill in advance, so same-day availability is not guaranteed.
Payments & Fees
When is payment due?
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Payment is due at drop-off each day or may be pre-paid for the week.
Do you charge holiday rates?
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Yes—holiday rates apply during major holiday weeks and dates posted on our website and monthly emails.
Do you charge late fees?
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A $10 late fee applies for every 30 minutes past closing time (5:00 PM for daycare).
Drop-Off, Pick-Up & Arrival
How does arrival and pickup work?
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Please text upon arrival in the driveway. I will come outside to greet you and bring your pup in or out.
Where do I park?
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If the driveway is full, you may pull at an angle onto the grass near the mailbox to keep the road clear for neighbors.
Why do you have strict arrival rules?
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To maintain a peaceful neighborhood environment and comply with home-based business guidelines.
Health & Safety
What vaccinations are required?
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All dogs must be current on Rabies, Distemper/Parvo (DHPP), and Bordetella. Proof is required before any services.
Do you accept dogs with medical needs?
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Yes—please discuss your pup’s needs in advance so we can ensure proper care.
What if my dog becomes ill?
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If your pet is showing signs of illness, please do not bring them to daycare. If they become ill in my care, you will be notified immediately.
Do you accept unneutered or unspayed dogs?
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Yes, on a case-by-case basis depending on temperament and compatibility with the pack.
Are puppies allowed?
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Puppies must be at least 16 weeks old and fully vaccinated.
Behavior & Compatibility
Do you require a meet & greet?
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Yes—all new dogs must complete a meet & greet to ensure they are a good fit for my home environment.
How do you handle dogs with anxiety?
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We provide a calm, structured environment with consistency and gentle reassurance to help ease stress.
What happens if my dog doesn’t get along with others?
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Safety comes first. If a pup is not a good fit for group play, we will discuss alternative options with you.
Overnight Boarding
What should I bring?
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Food, medication, and anything comforting (blanket, toy, etc.). We provide bowls, beds, enrichment toys, and a home-away-from-home experience.
Where do the dogs sleep?
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Dogs sleep inside my home in cozy, supervised spaces—often in bedrooms or the ZenDen depending on their needs.
How many overnights do you take at once?
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We keep numbers low to ensure individualized care and a peaceful overnight environment.
Communication
Will I receive photos or updates?
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Yes! I send updates throughout your pet’s stay so you can relax knowing they’re happy and having fun.
How can I contact you?
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Text or email works best during business hours. If I am with dogs, I will respond as soon as I step away.
Environment & Enrichment
What is your home setup like?
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A clean, safe, fenced yard with astro-turf, play zones, splash pads, snuffle mats, and cozy indoor hangout areas including the ZenDen.
Do the dogs get outdoor and indoor time?
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Yes—structured play, rest breaks, enrichment activities, and plenty of cuddles.
Policies
Why are deposits non-refundable?
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We operate with limited capacity—once a spot is reserved, we often turn away other clients.
Do you offer refunds or credits?
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Due to limited space, we do not offer credits or refunds once a reservation is made.
Do you require paperwork?
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Yes—new clients complete an intake form, policy agreement, and provide vaccination records.
